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Sudhir H. Kalé and Brett Jones

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Sudhir H. Kalé, Ph.D., is the Founder and CEO of GamePlan Consultants and a Senior Advisor at Bullseye CX. -||- Brett Jones is a senior advisor at Bulls Eye Services. Brett draws from his 20+ years of experience in gaming and hospitality management to focus on member retention and acquisition. Brett wraps technology around a strong understanding of customer behavior to apply logical solutions that solve customer experience problems.

Hospitality staffing headaches seen reaching crisis levels in 2022

After months of shutdown, the global hospitality industry is finally starting to show signs of rebound, with hundreds of thousands of hotels, restaurants, pubs and clubs reopening for the first time after a very long hibernation.