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Fast Track AI powers next-generation CRM with agentic workflows

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Fast Track AI powers next-generation CRM with agentic workflows

Fast Track has enabled fully agentic workflows in Fast Track AI—iGaming’s first natural-language CRM platform—solidifying its position as a fully AI-native solution.

Agentic workflows are a class of AI systems that moves beyond answering questions to acting on them. Rather than waiting for step-by-step instructions, an agent interprets a goal, plans the sequence of actions needed to achieve it, executes across multiple tools and data sources, and adapts as conditions change. The user sets the intent and reviews the outcome; the agent handles the work in between.

For iGaming operators, the practical change is significant. Building a CRM strategy has historically required a user to run the analysis, navigate the platform, configure triggers, segment players, draft communications and set up logic for multi-channel engagement. Agentic workflows let a user describe the goal in plain language and have the platform deliver the work end to end. What once required hours of manual interaction and team coordination now happens in a single conversation.

This marks the beginning of a new operating model for CRM. This will elevate the role of CRM to focus on the overall strategy and creative concepts whilst being able to rely on a fleet of agents to carry out the execution on their behalf.

Fast Track AI was first launched in September 2025. More than 70 percent of Fast Track’s users adopted the natural language capabilities within the first three months, and now nearly all use it on a day-to-day basis. 

Simon Lidzén, CEO, Fast Track
Simon Lidzén, CEO, Fast Track

“Our vision is to digitalise the iGaming industry and deliver the first self-learning engagement platform,” said Simon Lidzén, Co-Founder and CEO of Fast Track. “We have seen strong traction with Fast Track AI since its release. Fast Track AI thrives in our ecosystem, where it combines the depth and granularity of real-time data, with its vertical focus on and knowledge of iGaming, the capabilities of the Singularity model, and the orchestration that sits at the heart of the platform. We look forward to the possibilities this opens up for our customers, and to transition our industry into agentic workflows together.”

Fast Track has a strong track record of innovation in iGaming: the first real-time CRM in 2018, the Singularity model that brought its users into the AI-era of personalisation in 2021, AI-driven gamification through Rewards in 2024, and iGaming’s first natural language platform for CRM in 2025. With this release, Fast Track now intends to lead the industry into fully agentic workflows.

NSW ruling party weighs plan to halve 87,000 poker machines

Viviana Chan
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NSW ruling party weighs plan to halve 87,000 poker machines

The New South Wales Labor Party will vote on a motion to reduce the state’s 87,000 poker machines by 50 percent at its annual State Conference in July, according to Sky News.

The proposal, brought by Inner West Mayor Darcy Byrne, aims to eliminate at least 45,000 machines over a decade to address what he described as “preventable misery” caused by gambling.

Byrne announced on Monday that he will bring the motion to the floor of the NSW Labor Annual State Conference, seeking to “significantly reduce” the number of poker machines operating in pubs and clubs across the state.

New South Wales currently has the highest number of poker machines per capita of any jurisdiction in the world, outside of casino hubs such as Macau and Las Vegas. By comparison, Victoria operates fewer than 30,000 machines, while pubs and clubs in Western Australia have none.

The motion comes amid rising gambling losses in the state. According to figures cited by Byrne, poker machine losses in New South Wales have grown from AU$8 billion ($5.8 billion) to more than AU$9 billion ($6.5 billion) over the past year.

“The human cost inflicted by poker machines in NSW cannot be swept under the carpet any longer,” Byrne said in a statement. “In the past year losses from poker machines in NSW have grown from AU$8 billion to more than AU$9 billion — the problem is getting worse.”

He added that the majority of those losses come from “working class and lower income communities — the very people Labor exists to represent.”

In addition to reducing the number of machines, the proposal seeks to establish government-funded support programs to help clubs and pubs transition away from poker machine revenue toward live entertainment offerings.

Cambodian PM orders crackdown on officials shielding cyber scam networks

Viviana Chan
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Cambodian PM orders crackdown on officials shielding cyber scam networks

Cambodian Prime Minister Hun Manet has ordered local authorities, police, and military police to step up a nationwide crackdown on telecom and online fraud, warning that officials suspected of protecting scam operations will face investigation and punishment, according to local Chinese-language media outlet The Cambodia China Times.

In an internal audio recording that circulated on social media on May 25th, Hun Manet said the government had received reliable intelligence that some provincial officials, district chiefs, village chiefs, police officers and military police personnel were suspected of tolerating or shielding cyber scam operations.

‘Please choose one: whether you want to remain in office, or whether you want to continue taking private benefits from scam gangs,’ Hun Manet said.

He said the groups were defrauding foreign victims and warned that officials who ignored the law and ethics for personal gain would be removed. The government is investigating suspected protective networks, and those found to be involved will face strict action.

Hun Manet also told local governments not to shift responsibility to the central government, saying each province must take responsibility for its own situation.

‘Do not pass the ball to the central government. If the central government takes action, I will have no choice,’ he said.

The prime minister also rejected concerns that a tougher crackdown would hurt Cambodia’s economy, saying the country had never relied on cyber scam activity. At a May 22nd cabinet meeting, he also said telecom fraud damaged public security, Cambodia’s national image and its international reputation.

Separately, Senate President and acting head of state Hun Sen said on May 24th that Cambodia must dismantle both scam networks and their protective structures. He warned that failure to act now could create a ‘major disaster’ and threaten national security.

Senator Sherwin Gatchalian floated as Senate president amid coalition talks

Viviana Chan
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Senator Sherwin Gatchalian floated as Senate president amid coalition talks

A new coalition is being considered in the Philippine Senate to install Senator Sherwin Gatchalian as Senate president, according to Senator Juan Miguel Zubiri, as a minority bloc seeks additional support to replace Senator Pia Cayetano, various local media outlets reported.

Zubiri said the Solid Bloc-11, or SB-11, an 11-member minority bloc formed after Cayetano’s ascent to the Senate presidency, still needs more senators to secure the numbers required to unseat her. Cayetano assumed the Senate presidency on May 11th.

‘We’re still talking to several individuals, and hopefully we’ll be able to form a coalition. So we’ll see,’ Zubiri told reporters on Monday.

He said the proposed coalition would back Gatchalian, describing him as the ‘most acceptable’ candidate for the chamber’s leadership due to his handling of the finance committee, which Zubiri called ‘very fair and transparent.’ He also described Gatchalian as a ‘consultative leader.’

Gatchalian has also been a prominent voice in the Philippines’ gaming policy debate. He pushed for the end of Philippine Offshore Gaming Operators, or POGOs, in the country, while taking a more regulatory approach toward domestic online gambling, arguing that stricter oversight would be preferable to a blanket ban.

Senator Risa Hontiveros also backed Gatchalian, saying the bloc supported him for the Senate presidency. She described him as a serious legislator and said the Senate needed leadership that could restore public confidence in the institution.

Zubiri said there were only five session days left before Congress adjourns on June 5th, but added that ‘anything can happen’ in politics.

Cayetano, meanwhile, said the 13-member majority bloc remained intact.

Singapore GRA issues letter of censure to RWS over internal control failure

Viviana Chan
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Singapore GRA issues letter of censure to RWS over internal control failure

Resorts World at Sentosa Pte. Ltd., the operating entity of the Resorts World Sentosa (RWS) integrated resort, has been issued a letter of censure by Singapore’s Gambling Regulatory Authority (GRA) for a breach of the Casino Control (Internal Controls) Regulations 2013, according to the enforcement actions register published on the regulator’s website.

The censure relates to Regulation 8(5) and concerns a ‘failure to implement a specified internal control approved by the Authority’. The GRA did not disclose the nature of the control or the period in which the breach occurred. It is the only enforcement action listed for the 12-month financial year ended March 31st, 2026, and the lightest sanction available short of no action at all.

This marks the third time since 2020 that RWS has been cited under Regulation 8(5), although the wording of the latest breach differs from earlier cases in a way that may explain the softer sanction. In FY2020 and FY2021, the operator was fined SG$75,000 ($58,742) on each occasion for failing to implement a ‘system’ of internal controls — language that suggests broader structural shortcomings.

The FY2026 entry refers to a ‘specified’ internal control — a single, defined measure rather than the wider framework. The GRA has not publicly elaborated on the nature of the control involved.

The censure comes at a sensitive moment for Genting Singapore. RWS is operating under a provisional two-year casino license granted in November 2024, after an evaluation panel deemed the resort’s tourism performance from 2021 to 2023 ‘unsatisfactory’.

The current license runs to February 2027, with a renewal evaluation scheduled for this year. Group executives have expressed confidence that RWS will qualify for a full three-year renewal, anchored by the ongoing SG$6.8 billion ($5 billion) RWS 2.0 expansion program.

PopOK Gaming announces strategic partnership with Tipico in Germany

AGBrief Editorial
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PopOK Gaming announces strategic partnership with Tipico in Germany

PopOK Gaming, an iGaming content developer specialised in creating and providing premium quality games, has announced a new strategic cooperation with Tipico, one of the largest and most well-established casino brands in Germany.

The partnership represents an important milestone for both companies as they join forces to offer players in Germany a broader and more diverse portfolio of content.

Germany is one of Europe’s most structured and demanding gaming markets, and the collaboration leverages the strengths of both companies. PopOK Gaming brings its innovative portfolio and expertise in game development, while Tipico contributes its deep market knowledge, strong operational infrastructure, and trusted reputation with players. Together, the cooperation enables both sides to grow their reach and deliver a reliable, high-quality experience to the German market.

Commenting on the strategic partnership, Karen Gulkanyan, CEO of PopOK Gaming, said: “We don’t treat partnerships as boxes to tick. Working with Tipico is important to us because of who they are in the German market and the standards they operate by. Germany is not an easy environment, and that’s exactly why this cooperation matters. It reflects years of steady work behind the scenes and marks a point where PopOK Gaming is ready to operate alongside the most established names in Europe.”

This cooperation marks a defining step for both companies, creating new opportunities for collaboration, expanding the reach of PopOK Gaming’s portfolio, and strengthening Tipico’s content offering. It lays the basis for continued growth and meaningful partnerships across the regulated European market.

Bally’s Intralot secures new lottery contract with Hellenic Lotteries in Greece 

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Bally’s Intralot secures new lottery contract with Hellenic Lotteries in Greece 

Bally’s Intralot S.A. has entered into a new agreement with Hellenic Lotteries S.A., part of Allwyn Hellas (formerly OPAP), to roll out its industry-leading lottery technology solutions.

Hellenic Lotteries

Following an international tender, Hellenic Lotteries was recently awarded the exclusive right to operate and manage Greece’s state lotteries (passive lotteries and instant games) for a period of 12 years, starting on May 2, 2026. It is noted that the company also held the previous state lotteries’ license for a period of 12 years. 

Bally’s Intralot has secured a contract to upgrade Hellenic Lottery’s existing system through a seamless migration to its latest technology stack, featuring a turnkey lottery and instant games management solution built on its flagship LotosX Omni ecosystem.

LotosX Omni, INTRALOT

Bally’s Intralot will continue to support Hellenic Lotteries in delivering games,through its broad retail network while providing for digital integration. The contract covers an initial one-year base period, with the option to either extend annually for up to 3 years, or to continue for the full duration of the Concession. 

Jan Karas, Chairman and CEO of Allwyn Hellas, said: “We are pleased to be cooperating with Bally’s Intralot in the new era of Hellenic Lotteries. Ensuring business continuity, revamping and evolving our products, and upgrading customer experience are key pillars of our plans for the new 12-year concession. We look forward to continuing to work with Bally’s Intralot on technology solutions that will help us meet customer expectations, offer innovative propositions and drive business, while improving our efficiency, productivity, and responsible operations.” 

“Allwyn Hellas and Hellenic Lotteries are valued long-standing partners, and we are honored to renew and strengthen our collaboration,” shared Robeson Reeves, CEO of the Bally’s Intralot Group. “This agreement reflects the trust placed in our technology, our people, and our long‑term commitment to supporting regulated lottery operators. Working closely with Hellenic Lotteries, we aim to deliver a modern, secure, and scalable gaming ecosystem that enables sustainable growth and innovation.”

Agreegain and 18Peaches unite to deliver premium slot content

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Agreegain and 18Peaches unite to deliver premium slot content

The one-stop casino solutions provider Agreegain has signed a new partnership with 18Peaches to integrate the studio’s dynamic slot games into its aggregation platform.

18Peaches is a curated game development studio, founded in 2022 and backed by over 100 years of combined industry experience, focused on delivering high-quality, engaging titles with refined mechanics, strong visuals, and lasting player appeal.

The studio’s mission is to deliver innovative, high-performing games that drive engagement and retention for online casinos and operators. Each 18Peaches title blends creativity with technology, combining immersive sound, exceptional human-crafted visuals, and storytelling to create experiences that players love and platforms thrive on.

“We’re delighted to welcome 18Peaches to our aggregation platform. Their commitment to crafting high-quality, thoughtfully-designed games aligns perfectly with our own focus on delivering standout content to our operator partners,” said Maria Afzaal, Senior Partnership Manager at Agreegain. “In a market often driven by volume, 18Peaches’ approach – prioritising depth, innovation, and long-term player engagement – brings a refreshing perspective. We’re confident their titles will resonate strongly with players and further enrich the diversity and performance of our portfolio.”

Aziz Akylbekov, Chief Product Officer at 18Peaches, said: “At 18Peaches, we’ve always believed in quality over quantity. Our focus is on building fewer games, but making each one count, with stronger mechanics, human-crafted visuals, and exceptional sound design, built for long-term impact.”

QTech Games enhances its premium offering with UU Slots

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QTech Games enhances its premium offering with UU Slots

The game aggregator powerhouse QTech Games has entered into a new partnership with UU Slots, expanding platform customers’ access to a multifaceted games catalogue.

As an established player in the igaming domain, UU Slots is known for offering a wide variety of content, spearheaded by its high-production-value e-Games, which are known for their innovation and authenticity, and are recognised as Asia’s number-one supplier in this mini igaming vertical.

UU Slots’ premium quality content suite, featuring immersive digital titles, now sits neatly alongside other cutting-edge studios, such as Evolution and TaDa Gaming, giving QTech partners and their players an unrivalled choice of culturally varied slots.

The agreement naturally broadens UU Slots’s geographic footprint outside of its domestic marketplace, targeting emerging markets from Africa to Latin America, and creating new revenue streams.

UU Slots’ Board of Directors commented: “QTech Games is a natural habitat for our superior digital content. We are widening our scope across developing regions and their market-leading platform provides a flexible gateway to some previously overlooked regions. Operators are invited to take a deep dive into UU Slots’ vast ocean of slot games. Tailored for enthusiasts, our mobile slot game collection offers unparalleled gaming experiences, and we can’t wait to see how these titles perform outside of our home territories.”

As one of the fastest-growing aggregators in high-growth territories, the QTech Games platform delivers an expansive, regionally localised gaming portfolio, supported by native mobile apps, advanced reporting and marketing tools, and 24/7 local-language support.

Philip Doftvik, QTech Games’ CEO, shared: “It’s another welcome validation of our platform’s diversity to have integrated more premium content from UU Slots. They’re a dynamic supplier that offers some exciting localised games, which have long reigned supreme in Eastern markets. With their flagship features and adrenaline-packed gameplay, we’re now confident of taking this portfolio into new markets, continuing to raise the bar and shape a fresh experience for global players who, in many cases, will be new to the immersive worlds of UU Slots.”

PG Soft powers up SiGMA Asia 2026 event in Manila

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PG Soft powers up SiGMA Asia 2026 event in Manila

PG Soft, a world-class digital mobile games company, has been named as a sponsor of SiGMA Asia 2026, taking place at the SMX Convention Center, Manila.

The event brings together top government officials, industry leaders, C-level executives, affiliates, influencers, and innovators from across the global gaming sector. As Asia continues to enhance its reputation as one of the industry’s most exciting growth markets, SiGMA Asia is a key platform driving conversation, collaboration, and the future of gaming innovation.

PG Soft’s sponsorship includes significant brand visibility throughout the event, at a number of high-impact locations across the venue. As delegates arrive, PG Soft will be the first brand they see, with the company’s branding featured in the lobby.

The sponsorship will also give PG Soft excellent visibility during the two-day expo with a 60-second branded video broadcast inside the exhibition hall across 14 hanging HD screens. This premium position guarantees ongoing exposure in a busy, high-footfall environment, ensuring the brand is front of mind for attendees at every glance.

A PG Soft spokesperson said: “SiGMA Asia is a must-attend event on the iGaming calendar, and Manila is one of the most exciting markets in the region. We’re very pleased to be supporting this summit and look forward to presenting our brand to the influential audience that SiGMA Asia continues to attract.”

Being a commercial partner of this influential event highlights PG Soft’s ongoing commitment to engaging with key markets in Asia and supporting SiGMA’s mission to connect and inspire the global iGaming community.

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