The Curacao Gaming Authority (CGA) has introduced a new Responsible Gaming Policy aimed at enhancing player protection and regulatory compliance for licensed operators.
The policy mandates strict guidelines to ensure that gambling remains an enjoyable form of entertainment while minimizing risks associated with problem gambling.
The policy covers key aspects such as age verification, self-exclusion mechanisms, deposit limits, and player protection measures. All licensed operators under CGA’s jurisdiction must integrate responsible gaming principles into their platforms, with mandatory compliance checks and ongoing regulatory oversight.
One of the major requirements is the implementation of robust age verification processes. Operators must ensure that no underage players gain access to gambling platforms, using government-issued IDs and secondary verification measures to prevent minors from participating.
Player protection mechanisms include self-assessment tools, behavior tracking, and intervention strategies. Operators must monitor players’ gambling habits, detect problematic behaviors, and take appropriate action, including direct player interactions and potential restrictions.
The policy introduces self-exclusion protocols, allowing players to voluntarily block themselves from gambling activities. Operators must offer multiple exclusion periods, including one-year, three-year, five-year, and lifetime bans. Once activated, self-exclusion measures must take immediate effect, preventing further access to gambling services.
To help players maintain control, the policy mandates deposit limits and reality checks. Players can set daily, weekly, or monthly deposit limits, and any request to increase limits is subject to a mandatory waiting period. Reality check notifications inform players of their gaming duration and expenditure, helping them make informed decisions about their gambling activities.
Advertising and marketing regulations are also a focal point of the policy. Operators are prohibited from targeting vulnerable individuals, including minors and self-excluded players. Marketing materials must not portray gambling as a financial solution or use misleading tactics to encourage excessive betting. Social media influencers and affiliates promoting gambling services must adhere to strict responsible gaming standards.
Operators are required to train their staff to identify and handle problem gambling cases. Employees must recognize signs of gambling distress and be prepared to intervene appropriately, directing players to available support services. Regular reporting and compliance audits ensure that operators uphold responsible gaming commitments.
The CGA has also set strict compliance and regulatory obligations, requiring operators to submit detailed reports on responsible gaming measures. Failure to comply may result in penalties or the revocation of gaming licenses.
The new Responsible Gaming Policy takes effect with a four-month transition period, after which operators will be subject to active monitoring and enforcement. This initiative underscores CGA’s commitment to fostering a fair, safe, and responsible gaming environment for all players.
