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Macau to investigate allegations of tour groups charging entry fees for casinos

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Mainland tour group visitors have recently complained on social media that they were asked for entry fees by tour guides when entering casinos in Macau.

MGTO Macau tourism
Helena de Senna Fernandes, Head of the Macao Government Tourism Office (MGTO)

In response, Helena de Senna Fernandes, Head of the Macao Government Tourism Office (MGTO), announced on Sunday that an investigation will be launched to address these illegal practices.

According to a complaint found by AGB on China’s social media platform Xiaohongshu, a netizen reported being charged RMB200 ($28) for entry to The Venetian Macau.

Speaking to local media outlets, Fernandes acknowledged the concerning posts and stated that authorities would investigate whether the actions stemmed from local travel agencies or cross-border tour guides. She emphasized that inspections will be carried out.

Fernandes explained that if local travel agencies are found responsible, they will face fines, and depending on the severity of the situation, their licenses could be affected. If non-local tour guides are involved, different penalties will apply.

MGTO has pledged to not only conduct its own inspections but also to collaborate with relevant departments for joint inspections. She reiterated that monitoring efforts have never ceased, and the authorities will work with the Greater Bay Area to combat these issues. In a recent meeting in Macau, information was exchanged regarding suspected problems or violations, which will be reported to the Ministry of Culture and Tourism.

Fernandes also stated that the authorities will continue to enhance public education efforts, highlighting that low-priced tour groups are often the source of many issues. She reiterated her call for tourists to avoid such options.

When asked whether the MGTO received any complaints about tour group violations this year, Fernandes noted that the number of violations discovered through inspections exceeds the number of complaints received. She described these violations as a persistent issue, indicating that while some patterns may fade, new ones often emerge. She emphasized that the authorities will continue to monitor, combat, and raise awareness about these practices.

Macau tourism, China monetary stimulus

Boosting international visitors on the way

As reported previously, by the end of the second quarter, Macau’s tourism authorities had introduced over 70,000 discounted flight tickets to attract international tourists and boost overseas arrivals.

This initiative follows the Macau government’s allocation of MOP235 million ($29.36 million) to support tourism recovery and increase international visitation.

Fernandes revealed on Sunday that they have already spent half of the MOP 235 million budget so far, noting that the results are encouraging.

When asked if there would be another edition of this type of allocation, the head of MGTO replied that, due to next year’s budget still not entering the approval process, they are currently unable to disclose all details.

The MGTO has set a target of 2 million foreign arrivals by year-end. Preliminary data indicate that Macau received 1.68 million international tourists from January to September, marking a 95.2 percent year-on-year increase. However, this figure still represents only 70.8 percent of the international visitor numbers recorded during the same period in 2019.

Crown Resorts sells One Queensbridge site amid financial overhaul

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Crown Resorts has officially sold the One Queensbridge development site in Melbourne for AU$85 million (US$57.05 million), as part of a strategic move by its private equity owner, Blackstone, to recover from poor financial performance.

The sale, finalized in August, marks a significant shift for the casino operator, which had originally planned to create a $1.75 billion (US$1.17 billion), 90-floor hotel and apartment complex on the site, set to be Melbourne’s tallest tower, with development plans shelved in 2019.

The recent transaction follows Crown’s earlier divestiture of its 20 percent stake in Nobu, the globally recognized restaurant chain partly owned by Hollywood actor Robert De Niro, in a deal valued at AU$1.3 billion (US$871.81 million).

The Australian Financial Review has indicated that Crown is also exploring the sale of its prestigious Melbourne golf club and the high-end Aspinall’s Club in London.

Blackstone acquired Crown Resorts for AU$8.9 billion (US$5.95 billion) in 2022 and has focused on liquidating non-core assets to improve the company’s financial standing.

The group reportedly injected nearly AU$500 million ($337 million) into Crown Resorts in 2023 following its significant penalties for breaking anti-money laundering and counter-terrorism financing (AML/CTF) legislation.

In its latest filings with the Australian Securities and Investments Commission (ASIC), Crown revealed it had reached agreements to sell various parcels of land and had found a buyer for one of its private jets, a Bombardier Global Express XRS.

The One Queensbridge site was initially a collaborative project with the Schiavello Group, which Crown purchased out of its 50 percent stake in 2020 for AU$80 million (US$53.69 million), intending it to become a fourth hotel under the Crown brand.

While the development plans have been abandoned, the sale includes a profit-sharing agreement that could yield additional revenue for Crown if the buyer, identified as commercial property developer PDG, secures planning permits and advances the project.

Crown Resorts reported a narrowed loss of AU$164.8 million (US$110.43 million) for the fiscal year ending June 30, 2024, a 17.4 percent improvement from the AU$199 million (US$133.56 million) loss recorded the previous year.

However, this improvement is largely attributed to cost-cutting measures rather than a significant increase in business volumes. The company’s revenues stood at AU$2.8 billion (US$1.88 billion), a slight decline of 0.2 percent compared to the previous year.

Crown’s recent financial challenges resulted from multiple inquiries that deemed the company unsuitable to hold casino licenses across its properties in Sydney, Melbourne, and Perth.

These investigations uncovered systemic issues related to money laundering controls, responsible gambling practices, tax compliance, and other regulatory concerns. Following a comprehensive transformation led by CEO Ciarán Carruthers, Crown has since regained its suitability in New South Wales and Victoria.

INTERPOL led global sting leads to over 5K arrests in crackdown on illegal football betting

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A major international sting operation led by the International Criminal Police Organization (INTERPOL) against illegal football gambling has resulted in over 5,100 arrests and the recovery of more than $59 million in illicit earnings.

The operation, known as SOGA X, ran from June to July 2024, coinciding with the UEFA 2024 European Football Championship, a time of heightened betting activity that drew the attention of both law enforcement and organized crime networks.

SOGA X was a collaborative effort led by INTERPOL, bringing together law enforcement agencies from 28 countries and territories. The operation targeted illegal online football betting, aiming to curb the surge in illicit gambling that accompanies major sporting events like the UEFA European Championship. The global illegal gambling market is valued at an estimated $1.7 trillion, according to the Asian Racing Federation, with criminal groups taking advantage of its massive profitability to fund other illicit activities.

The operation’s success extended beyond the seizure of illegal earnings, as tens of thousands of unauthorized gambling websites were shut down, disrupting a web of illegal operations spanning multiple countries. In many cases, the investigations unearthed broader criminal activity, including human trafficking and money laundering rings.

interpol raid in macau illegal gambling match fixing

In the Philippines, SOGA X led to a significant breakthrough when local authorities, supported by INTERPOL, dismantled a scam center operating in tandem with a licensed gambling site. The raid resulted in the rescue of more than 650 victims of human trafficking, including nearly 400 Filipinos and over 250 foreign nationals from six countries. Many of these individuals had been deceived with false job offers, only to find themselves trapped in abusive working conditions, facing threats, intimidation, and the confiscation of their passports.

The victims were forced to work for the licensed gambling operator while also running illegal online scams, such as romance frauds and cryptocurrency scams. INTERPOL’s Operational Support Team provided crucial on-the-ground assistance, from analyzing digital evidence on seized devices to tracing financial flows and identifying suspects across different jurisdictions.

The SOGA X operation also dealt a blow to illegal betting syndicates in countries with strict gambling laws, including Vietnam, where all forms of online gambling are banned for citizens. Authorities there dismantled a highly organized operation that was handling an astonishing $800,000 in daily transactions. This syndicate relied on servers spread across various countries and used a complex web of bank accounts and e-wallets to handle bets and process payouts.

The extensive financial networks employed by the syndicate made it difficult to track, as criminals sought to evade detection by distributing funds across numerous accounts and jurisdictions. This strategy is common among organized crime groups, which use these methods to launder money and obscure the origins of their illicit gains.

interpol match fixing thailand arrests

In Thailand, law enforcement officials targeted two locations that served as hubs for illegal betting, apprehending the leaders of the operations and confiscating assets valued at over $9 million. These raids exposed not only illegal gambling but also complex money laundering schemes designed to funnel criminal profits back into the underworld.

Greece also saw a significant takedown, with authorities dismantling a ring that manipulated fake and mule user accounts to place bets on sports events. This group leveraged VPNs to bypass internet restrictions, operating at least seven illegal gambling sites and accessing accounts on 60 others. Using stolen identities and fabricated documents, they managed a network of around 3,000 fake accounts on legal gambling websites across Greece, Cyprus, and Spain. During the investigation, laptops containing over 9,000 images of fake identification cards were seized, revealing the scale of the operation.

The syndicate’s strategy of dispersing large sums of money across multiple accounts is a classic method used to evade scrutiny from financial institutions and law enforcement. By breaking down larger transactions into smaller, less suspicious amounts, these groups effectively obscure their operations, making it more challenging for authorities to track and dismantle their networks.

SOGA X’s success is a testament to the power of international cooperation. With the support of the Asia-Pacific Expert Group on Organized Crime (APEG), the INTERPOL Match-Fixing Task Force (IMFTF), and UEFA, INTERPOL played a central role in facilitating intelligence sharing and providing training to local law enforcement agencies.

interpol match fixing arrests illegal gambling

Stephen Kavanagh, INTERPOL’s Executive Director of Police Services, emphasized the importance of global coordination in tackling these complex criminal networks. “Organized crime networks reap huge profits from illegal gambling, which is often intertwined with corruption, human trafficking, and money laundering. The successes of Operation SOGA X would not have been achieved without global information sharing and significant efforts by law enforcement authorities on the ground,” he said.

Illegal gambling operations are often closely tied to match-fixing, as criminal groups seek to manipulate game outcomes to secure guaranteed wins. By controlling the results of sports events, these syndicates can cash in on bets placed through their illegal networks. One of the goals of SOGA X was to intercept such manipulation efforts, with investigations continuing in several jurisdictions to uncover and prevent potential match-fixing incidents.

Push Gaming appoints Andy Bentley as COO amid senior reshuffle

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Push Gaming, a B2B gaming supplier, has undertaken a significant reorganization of its C-level executives to position the company for growth. Among the changes, Andy Bentley is appointed as Chief Operating Officer, bringing a wealth of experience and expertise to the leadership team.

Andy assumes his new COO role having worked with Push Gaming extensively on various strategic projects over the past six months. He brings a wealth of experience at major industry brands including Ladbrokes, Genting and the Gauselmann Group.

His remit will major on marketing, project delivery, and the multiple opportunities that Push Gaming now finds available following its acquisition by MGM Resorts.

The key hire comes as Co-Founder Winston Lee also moves to Co-CEO, a position he will share with previous sole incumbent James Marshall.

Winston will continue to oversee the company’s legal, compliance, finance, and live operations, while James will maintain oversight on games and product development, people and culture, and sales and account management.

James Marshall, CEO, Push Gaming
James Marshall, CEO, Push Gaming

James Marshall, CO-CEO at Push Gaming, said: “As we move into the upcoming year, we have ambitious plans in place. With Andy joining our team, I am confident that we will build our momentum, launching a range of new games in Q1 and further developing our global partnerships.”

Andy Bentley, the new COO at Push Gaming, added: “I’ve thoroughly enjoyed my time consulting with the incredible team at Push so far and I’m honored to have been offered the opportunity to take on such an exciting permanent role.  Push Gaming is a brand that I have long admired and is a company with fantastic scope for future growth- so I’m thrilled to be a part of that mission.”

Galaxsys partners with SOFTSWISS to take their offerings to the next level

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Galaxsys is proud to announce a new partnership with SOFTSWISS, a leading iGaming supplier that has been providing powerful software solutions for over 15 years.

The company has an immaculate track record, supplying over 23,500 games to more than 1,000 brands across the globe. With its extensive expertise and reputation for delivering quality solutions, SOFTSWISS has become a trusted partner for operators that offer exceptional gaming experiences.

Now, Galaxsys’ portfolio of unique and innovative games—including crash, plinko, mines, turbo, bingo, and more—will join this vast selection, further expanding SOFTSWISS’ offering and broadening the reach of Galaxsys’ award-winning games to new markets and players worldwide.

Teni Grigoryan, Chief Sales, and Partner Management Officer at Galaxsys, commented: “Thanks to SOFTSWISS’ strong network, our games will become available to even more players in various markets. We trust SOFTSWISS, an industry veteran, to help our games gain the visibility they deserve. Galaxsys is now joining the network of  270+ prestigious providers, and we’re certain our games will stand out for their quality.”

Gil Soffer, SVP of Sales and Business Development at Galaxsys added: “We see tremendous potential in this partnership with SOFTSWISS. Their established network offers us an invaluable platform to showcase our games, and we’re excited to see how this collaboration will further extend our unique game portfolio to new markets.”

Nikita Keino, Head of Partnerships at SOFTSWISS Game Aggregator, commented: “The SOFTSWISS Game Aggregator boasts the largest game portfolio on the market, and we take great pride in that. Thanks to new partners providing high-quality content, we are also proud that there’s still room for growth.”

Miriam Adelson contributes $95 mln to Pro-Trump Super PAC

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Miriam Adelson, the widow of casino mogul Sheldon Adelson, donated $95 million to her Pro-Trump super PAC, Preserve America, last quarter, bringing her total contributions for the year to $100 million.

According to several US-based outlets, this positions her as one of the largest donors in the current election cycle, a position held several times before by her late husband and Las Vegas Sands founder, who passed away in 2021.

Adelson’s significant funding comes amid a surge of billionaire contributions to Pro-Trump groups, particularly as Trump faces fundraising challenges against Vice President Kamala Harris. Notably, Tim Mellon (Mellon banking heir) has contributed $125 million to another Pro-Trump PAC, and Elon Musk is associated with a third PAC.

Preserve America PAC

Preserve America PAC has spent $92 million so far, focusing heavily on advertising in key states like Michigan, Wisconsin, and Pennsylvania. Adelson’s contributions this year already surpass the $90 million she and her husband donated to a Pro-Trump PAC in 2020.

Additionally, she donated $5 million to the GOP-affiliated Senate Leadership Fund, raising her total contributions to that group to $15 million this year.

The 2024 United States presidential election is set to be held on November 5th, 2024.

Adelson and her late husband gave the most – over $218 million – to Republican and conservative causes in the 2020 US election cycle, according to the Center for Responsive Politics, which tracks political spending.

The Adelsons were mostly focused on philanthropy and business ventures in Israel and donations to Jewish causes.

In related news, Las Vegas Sands, largely controlled by Miriam and her family, will invest up to HK$800 million ($103 million) to further increase its stake in Macau subsidiary Sands China, boosting its controlling interest to almost 72 percent.

Philippines flags ex-POGO workers operating scam farms after the ban

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The Presidential Anti-Organized Crime Commission (PAOCC) has raised concerns about reports of Filipinos managing independent scam farms, noting that these individuals are primarily former POGO workers.

PAOCC spokesperson Winston Casio described the situation as a “ticking time bomb.”

Estimates suggest that nearly 20,000 local workers were employed in the POGO industry and are now facing unemployment or have already lost their jobs following the POGO ban order announced by President Marcos in July.

According to the Philippine News Agency, Casio indicated that this trend has emerged from the PAOCC’s recent operations targeting smaller scam hubs. He highlighted the legal complications arising from the significant number of Filipinos arrested during these crackdowns, emphasizing the difficulty of building cases against such large groups.

PAOCC, Philippines

These scam operations primarily focus on online shopping scams, where victims order products but receive substandard items or nothing at all. Some scams even involve online raffles. Many of those arrested are experienced former POGO workers.

Due to the challenges in constructing credible cases against the detainees, the PAOCC has released them with strong warnings against re-engaging in such activities. Casio emphasized that repeat offenders could face charges.

Additionally, he mentioned that a draft executive order banning all POGOs is awaiting President Ferdinand R. Marcos Jr.’s signature. This order would extend to investment promotion areas and special economic zones, leaving no exceptions for offshore gaming operations that employ foreigners.

Macau police strengthen cooperation with local hotels to combat crime

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The Judiciary Police of Macau met on Thursday with representatives from the gaming and hotel industries to discuss the “Security Reporting Mechanism for the Hotel Industry.”

The initiative aims to enhance the existing reporting system and strengthen collaboration between law enforcement and the community in preventing crime.

According to a press release issued on Friday, the Judiciary Police (PJ) stated that this initiative seeks to “deepen communication and cooperation with the local hotel industry to jointly prevent and combat crimes or illegal activities occurring in hotels and surrounding areas.” This effort is also focused on maintaining social order and safeguarding Macau’s tourism image while ensuring the safety of both residents and visitors.

Deputy Director of Macau PJ Sou Sio Keong
Deputy Director of the Judiciary Police, Sou Sio Keong

The Deputy Director of the Judiciary Police, Sou Sio Keong, along with several department heads, attended the meeting, which engaged 76 representatives from 74 local gaming and hotel operators.

In his address, Sou emphasized that the established security reporting mechanism has provided an efficient communication channel, especially during serious criminal incidents. This collaboration allows for swift investigative responses, leading to the rapid resolution of multiple cases. Hotel operators’ increasing awareness of supporting police efforts reflects a proactive approach, contributing significantly to crime prevention and fostering a safe environment for tourists and the public.

Sou also highlighted that Macau’s tourism sector is experiencing a strong recovery, resulting in high visitor numbers that elevate safety risks in hotels, resorts, and entertainment venues. Therefore, enhanced cooperation and streamlined communication between police and the industry are essential for improving emergency response effectiveness. The goal is to achieve “quick reporting, rapid intervention, and joint crime elimination” to ensure the safety of hotel environments.

During the meeting, PJ officials discussed prevalent illegal activities within hotels and casinos, offering insights into telecommunications fraud and preventive measures to bolster industry vigilance. They also explored current security conditions in hotels and surrounding areas, optimizing the reporting mechanism, enhancing hotel security, and raising awareness among frontline staff regarding crime prevention. Industry representatives acknowledged the PJ’s efforts in maintaining public order and provided suggestions for improving security measures and management practices.

Macau’s Prosecutor General recently emphasized a “marked increase” in legal investigations and trials related to illegal gambling activities, underscoring the need for enhanced preventive measures.

macau

Ten gaming and hotel companies awarded

The Judiciary Police awarded certificates to 10 gaming and hotel companies for their proactive collaboration in disseminating crime prevention information and assisting police investigations. Their efforts have significantly contributed to resolving cases involving murder, robbery, fraud, money laundering, drug offenses, and prostitution within hotels.

The PJ stated it will closely monitor security developments in hotels and surrounding areas, formulate targeted policing strategies, and enhance collaboration with the hotel industry. This ongoing effort aims to continually optimize the security reporting mechanism, thereby jointly maintaining Macau’s favorable security environment and tourism image.

Daily Asia Gaming eBrief: Gambling disorder a significant public health concern in AU/NZ

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What you need to know


On the radar


AGB Intelligence

AUSTRALIA/NEW ZEALAND

A recent study has highlighted the challenges faced by Australia and New Zealand in curbing gambling disorder. The findings show the difficulty of effective treatment, in particular, due to relapsing gamblers, while the rise of online gambling has further exacerbated the issue. Governments in both countries are trying to implement new strategies to curb the behavior and encourage those suffering from the disorder to seek help.


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Altenar brings premium sportsbook solution to Asia

Altenar brings premium sportsbook solution to Asia

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1xBet, The most popular gambling games and slots in Asia

For global betting company 1xBet, Asia is a key market for several reasons. This is why 1xBet pays special attention to the Asian market and actively promotes its sports betting platform and the most popular gambling games on the continent.


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Gambling disorder in Australia, NZ causes severe impact on mental health: Study

Gambling disorder has emerged as a significant public health concern in Australia and New Zealand, a recent narrative review on the issue argues.

The review published in the Medical Journal of Australia highlights the disorder’s widespread impact, outlining current strategies for identification and treatment, and emphasizing the urgent need for improved long-term solutions.

According to the report, carried out by researchers from the Auckland University of Technology and Deakin University in Melbourne, gambling disorder is not just a matter of personal financial ruin but a catalyst for profound mental health crises, including depression, anxiety, and even suicide.

‘The past 25 years has seen a rapid expansion in gambling disorder research, prompted mainly by the introduction of levies on gambling operators. Across Australia, more than $24 billion is gambled each year on poker machines, wagering, lotteries, and sports and casino gambling, with the highest expenditure and prevalence of problems associated with poker machines’, the study suggests.

In recent months, gambling reform debate has intensified in Australia over gambling advertising and youth protection.

As reported by AGB, the Australian government is contemplating significant restrictions on gambling advertising, which could include a complete ban on digital ads and a prohibition on television commercials for one hour before and after sports broadcasts.

With an estimated 1 percent of the adult population in both countries suffering from the disorder, and an additional 3-5 percent at risk, the review described the issue as affecting a diverse demographic, with certain groups like men, online gamblers, and those using poker machines being particularly vulnerable.

At the same time the prevalence of gambling disorder or problem gambling internationally was said to range from 0.5 percent to 7.6 percent, with an average of 1.3–2.3 percent.

According to the review, the gambling landscape has shifted dramatically over the past decades, with the rise of online betting exacerbating the issue, and although poker machine gambling has been declining across Australia and New Zealand, engagement with sports betting and wagering has been increasing.

The COVID-19 pandemic also intensified this trend, pushing gamblers towards online platforms, which are often harder to regulate.

Meanwhile, efforts to tackle gambling harm in both countries are robust but fragmented, with government-funded counseling services, available both in-person and online, provide free support to those struggling with addiction.

However, the report reveals that only 20 percent of those with gambling problems seek help, with barriers such as shame and self-reliance deterring many from treatment.

Victoria, Gambling, Online gaming, problem gambling, Gambling disorder in Australia, NZ  with severe impact on mental health

From a clinical standpoint, the most effective treatments for gambling disorder include cognitive behavioral therapy (CBT) and motivational interviewing, but long-term data on treatment outcomes remain scarce.

While short-term interventions show promise, the report highlights a troubling gap in understanding what works best for different populations, particularly in community-based settings where many people access care.

Moreover, the introduction of self-help tools, including smartphone apps and online resources, has opened new avenues for treatment. Yet, despite their accessibility, their long-term efficacy is still unclear.

A significant hurdle in effectively managing gambling disorder is treatment retention, as longer treatment durations lead to better long-term outcomes. While gambling disorder can inflict serious harm on both the individual and their loved ones, many individuals delay seeking help.

In New Zealand, for instance, gambling issues are most common among those aged 18-24, yet the highest rates of help-seeking occur in the 25-44 age group. The progression of gambling disorder varies, with individuals alternating between regular and binge gambling, or experiencing periods of remission.

Gambling disorder in Australia, NZ  with severe impact on mental health

Relapse is a critical concern, with approximately 25 percent of individuals relapsing within their first year of recovery, and rates increasing to 30 percent by the second year and 40 percent by the third. Consequently, relapse prevention strategies and ongoing monitoring are essential components of effective treatment.

The review also stresses the need to focus on prevention, with Australia and New Zealand shifting towards a harm-reduction approach, recognizing that intervening earlier may be more effective than waiting until individuals meet the clinical threshold for gambling disorder.

In conclusion, the researchers argued that gambling disorder is not just an addiction but a complex public health issue that demands coordinated efforts across government, healthcare, and community sectors.