Megapari, as an online betting and casino platform, has established a robust brand reputation in a highly competitive market.
Over the past year, MegaPari received notable recognition for its service, evidenced by its nominations for ‘The Most Effective Handling of Complaints’ award at the Casino Guru Awards 2023, and the ‘Responsible Gaming 2023‘ award at the SIGMA Sigma Awards 2023. These awards not only reflect the company’s dedication to high – quality customer care but also underscore its ability to effectively address and resolve player concerns.
“Our strategy is based on personalizing the objection handling process. Our aim is to demonstrate to the client that they are primarily interacting with people who genuinely care,”
Head of PR and Reputation
MegaPari prioritizes its reputation, evident in the establishment of a specialized department overseen by the Head of PR and Reputation. The department, represented by the reputation manager, handles a wide array of client inquiries, including assistance with payment systems and resolution of more complex issues.
MegaPari enhances its reputation through several key strategies:
- Direct Player Engagement: According to MegaPari’s Head of Public Relations, bridging the gap between the brand and its users is critical. The Reputation Manager is instrumental in this direct engagement, resolving issues effectively.
- Collaborative Problem Solving: MegaPari employs a coordinated approach across departments to gather comprehensive case information, identifying and addressing the roots of customer grievances.
- Personalized Response Strategy: MegaPari aims to personalize its objection handling process, showing clients that they are valued and their concerns are taken seriously.
- Active Engagement on iGaming Forums: MegaPari maintains a proactive presence on platforms like ASKGamblers, CasinoGuru, and bitcointalk, addressing client issues personally.
- Efficient Communication Channels: MegaPari utilizes direct email communication to reduce response times and misunderstandings, ensuring swift problem resolution.
- Social Media Interaction:Â MegaPari engages with its audience on social media platforms like Telegram and Instagram, responding to player inquiries and feedback.
Why it is important to work on reputation: MegaPari experience:
- Player Acquisition: A stellar reputation fosters a consistent flow of players, attracted by positive reviews and the brand’s proactive approach to problem-solving.
- Trust Enhancement: Responsive engagement with online customer feedback demonstrates Megapari’s dedication to hearing and interacting with its audience, thereby cultivating customer loyalty.
- Partner and Employee Attraction: A strong reputation is vital for attracting and retaining valuable partners and staff, crucial for business success.
As it continues to strive for excellence in customer service and problem resolution, MegaPari sets a high standard in online gaming, demonstrating the profound impact of reputation management on corporate success and growth. For opportunities to grow together, email [email protected].
