MGM joined hands with the Labour Affairs Bureau of the Macau SAR Government (DSAL) to launch the “Hengqin-Macau Cultural Tourism New Quality, New Productivity Training Program”, with the Livelihood Affairs Bureau of the Guangdong-Macao In-Depth Cooperation Zone in Hengqin as the supporting unit, in response to the national strategy to develop high-quality productive forces and a skilled talent pool in the culture and tourism industries.
The program encourages MGM team members to gain insights into tourism development not only within the Cooperation Zone but across the country, keeping them abreast of the latest market trends and providing excellent service with new skills and technologies. As a result, the team members are better equipped to provide exceptional service to MGM’s guests. In addition, the program aims to strengthen collaboration and unity between Hengqin and Macau’s cultural tourism industries.
The launch ceremony of the program has taken place at the MGM Cotai Ballroom.
Distinguished guests included:
- Chen Min, Level I Division Rank Official of the Exchange Office of the Economic Affairs Department of the Liaison Office of the Central People’s Government in the Macao SAR;
- Wong Chi Hong, DSAL Director, and Cheung Wai, Head of the Vocational Training Department;
- Huang Yujie, Director of the Livelihood Affairs Bureau of the Guangdong-Macao In-Depth Cooperation Zone in Hengqin, and Wang Jintao, Deputy Director of the Social Security Division;
- Iao Fu, Head of the Studies and Information Analysis Division of the Gaming Inspection and Coordination Bureau;
- Zhang Libao, Chairperson of the Zhuhai City Workers’ Education and Vocational Training Association, and Lu Ling, Executive Secretary-General of the association.
- Wendy Yu, Executive Vice President of Human Resources of MGM, and Francis Tan, Vice President of Learning & Talent Management of MGM, were also present, along with 120 MGM team members.
Speaking at the ceremony, DSAL Director Wong Chi Hong said, “The Labour Affairs Bureau is honored to have been invited by MGM to co-organize this program. With the rapid growth of the tourism industry, neighboring regions are introducing new elements to attract visitors. Although Macau has strong cooperation with Guangdong and a growing integration with Hengqin, the tourism industry must continue to innovate and use new technologies to polish further Macau’s ‘golden business card’ as an international metropolis. I hope all participants will make the most of this program to strengthen their professional skills and contribute to the development of tourism in Macau.”
Wendy Yu, Executive Vice President of Human Resources of MGM, said, “Talent development is an integral part of MGM’s philosophy. To build a highly skilled workforce for smart tourism, MGM has once again partnered with the Labour Affairs Bureau to launch this brand-new certificate course, which symbolizes the integration of Hengqin and Macau. The goal is to combine the strengths of both regions, enabling our team members to gain a deep understanding of guest needs and emerging tourism products. We believe this program will equip our team and deepen their understanding of market trends. The program will also support the appropriate economic diversification of Macau and promote connectivity in the cultural tourism sector.”
“Since 2020, MGM has collaborated with the DSAL to provide professional training to more than 5,500 team members. The collaboration aims to elevate Macau’s tourism talent to an international level and consistently deliver outstanding, professional service to guests that reinforce Macau’s position as a “World Center of Tourism and Leisure”.
This new training program is led by MGM’s local industry experts and features guest speakers, including Professor Zhu Hong from Sun Yat-sen University, Adjunct Professor Sun Lei from Zhuhai City Polytechnic, and Professor Zhang Hui from Sun Yat-sen University. The training is expected to benefit over 500 participants, giving them a better grasp of national tourism development, advanced technologies, and market trends.
