The President and Chief Operating Officer of Bloomberry Resorts, Thomas Arasi, says that the focus on its people and its product naturally lead to profitability. The group aims to create a “Filipino talent pool that is second to none globally”, including additional training to prepare for the opening of its latest property – Solaire Resort North – in May. Check out some key highlights from the executive’s keynote speech at the ASEAN Gaming Summit:
00:10 – Opening remarks.
01:50 – Overcoming COVID’s unprecedented challenges.
02:40 – The story of Solaire Resort and Bloomberry – the ambition to become a beacon of Filipino excellence.
04:24 – Solaire Resort North is more than a milestone.
05:01 – What is Solaire’s secret sauce? At the heart of success lies a simple philosophy: people, product, profit.
06:15 – Remarkable service organizations prioritize their customers and their frontline employees. Investment in people, supportive technology, effective recruitment, training and performance-related compensation are the critical drivers of profitability in service industries.
09:56 – The cornerstone of success is putting people first. Solaire has increased investment in training – focused on both soft and hard skills, aiming to create a Filipino talent pool that is second to none globally.
12:02 – “Soulaire” is a learning and engagement philosophy to serve with heart and soul. It combines multimedia learning, hands-on training and opportunities to interact with departments, executives and leaders within the organization.
12:51 – Prior to the opening of Solaire Resort North, Solaire has integrated an additional three months of intensive training and simulations, ensuring the excellence in service standards is elevated.
14:00 – Critical Assistance Fund: not only a financial resource, it’s a family commitment.
15:25 – After people, comes the product. The group benefits from powerful repeat business and positive word of mouth are key drivers of profitability in the IR industry.
17:15 – The group is on the path to achieving ISO22000 certification, the new gold standard in food safety.
18:11 – Leveraging over a decade of experience and insights ahead of the opening of Solaire Resort North allows even more enhancements to service and product offerings. “You can’t be perfect, but you must be a perfectionist”.
19:00 – Video with timelapse of construction of Solaire Resort North.
20:03 – Putting excellence first, success and profitability ensue. Closing thanks.
