In the past months, customer behavior when it comes to the way we pay, has changed. The main drivers behind are the pandemic with its restrictions to stay contactless, and maturity within payment technology. These two things have created a boom for digital payments in both popularity and the global usage, with many new use cases evolving, which create not only convenient but also secure digital payments.
For instance, when looking at casinos, some casinos have already implemented or are considering a digital way for using payments across their gaming floor, their hotels and F&B. For these use cases, Giesecke+Devrient (G+D), as a global leading payment technology company, provides a secure digital payment platform called Convego Pearl.
Convego Pearl is already deployed and used by many renowned retail customers in Asia, and it is extending to the casino market. Convego Pearl offers physical and virtual card issuing and life-cycle management, payment processing and robust loyalty engine.
With Convego Pearl, casinos can provide an exceptional experience to players by offering digital payments with a membership card, or with a QR code on mobile phone, to be used on the gaming floor, restaurants, hotel, and shops within a casino resort. It not only provides convenience to players but also increases the security of payment transactions by reducing the risk associated with counterfeit banknotes as well as reducing the cost of cash handling.
Furthermore, with Convego Pearl casinos are able to analyse and understand players’ preferences, and can therefore use this intel for increased player loyalty. With a reward system, points and other perks can be incorporated in this digital payment system.
Convego Pearl is very flexible and can easily be integrated with – for example – existing casino management systems, payment devices in non-gaming environments and current mobile apps of a casino. A player can choose to top up the wallet with cash at the cage or a counter, or they can top up via their bank account or credit card.
Convego Pearl delivers end to end security by following global payments standards, and by providing numerous reports for management as well as for auditing.