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Australia tightens customer identification requirements for online gambling operators

Companies offering online gambling services in Australia must now complete the applicable customer identification procedures (ACIP) before allowing players to gamble.

According to the Australian Transaction Reports and Analysis Centre (AUSTRAC), the changes were initially introduced in September 2023 with the aim of strengthening customer identification procedures for online gambling operators. The goal was to ensure that criminal elements would not be able to exploit these services.

Operators had one year to prepare for the stricter rules. During this period, customer identification could be delayed in some circumstances but these interim measures have now officially expired.

As a result, from the 29th of September 2024 onwards, ACIP must be completed by all online gambling service providers before creating an online gambling account or commencing to provide any designated service.

ID verification technology crucial for online gaming, Australia
Seamless and effective ID verification technology crucial for online gaming industry growth

Companies must now not allow players to gamble until they are reasonably satisfied that the customer is who they claim to be. This means operators have to integrate robust identity verification systems and processes to verify submitted documents quickly and accurately, and thereby avoid falling foul of the stricter laws set by the Australian government.

Frank Schuengel
Frank Schuengel
Frank Schuengel is an online gambling industry veteran with over twenty years of experience in Europe and Asia. Equally at home in the Isle of Man and the Philippines, he started his career as a sports trader before setting up and running whole operations, and more recently focusing on the regulatory and licensing side of things in the worlds of fiat and crypto eGaming. When he is not writing about gambling topics, he can be found cycling around Manila and advocating sustainable transport solutions for a Philippines based mobility magazine.

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