Gaming Laboratories International (GLI) has rolled out a major update to its GLIAccess customer portal, introducing project tracking, streamlined approvals, enhanced onboarding, and improved functionality to reduce friction from engagement through submission.
GLI will be demonstrating the new GLIAccess enhancements at its stand #3J50 at ICE Barcelona.
Available 24/7, the new GLIAccess, improves the customer journey now and was built to easily allow the addition of new features, several of which are already planned for release later this year.
“We are constantly analyzing every customer touch point and making improvements to our service levels. The new GLIAccess is the latest example of that commitment,” said GLI Chief Revenue Officer Ian Hughes. “For the last 21 years, GLIAccess has been an important tool for our clients. Now we are excited to launch this new version because it provides an even better customer experience with significantly improved features, enhanced self-service, and a wealth of information at your fingertips, making everything more efficient for today’s gaming industry.”
The project was led by GLI’s Vice President of Innovation, Sangeeta Reddy, who commented: “At GLI, customers and quality are always our top priority. With the new GLIAccess, we’re empowering customers to stay connected—providing real-time data, project updates, and seamless communication through a single, intuitive portal. We invite users to experience the enhanced GLIAccess platform, featuring an enhanced graphical user interface with a modern look and feel, and intuitive, user-friendly functionality. The revamped platform streamlines every step from first engagement to certification and making collaboration smoother than ever.”
