A proper electronic gaming machine (EGM) and gaming equipment Preventive Maintenance program protects and prolongs the value of a gaming property’s capital investments. When well executed, a proper Preventive Maintenance program maximizes available play time on the various available offerings by way of minimizing unscheduled downtimes on the EGMs and gaming equipment. Not only do unexpected downtimes cost gaming properties loss of income, they will also create a negative perception of poor service quality over what should have been an otherwise enjoyable and satisfactory experience.
RGB, through our Engineering Services arm, provides quality Preventive Maintenance services for EGMs and gaming equipment from all major gaming manufacturers. The Preventive Maintenance program that we offer, can and will be distinctly designed based on the unique operational requirements of individual gaming properties.
RGB’s Engineering team is staffed by qualified engineers and has more than 34 years of experience in rendering gaming technical services, executing successful turn-key projects for multiple integrated resorts and casinos, as well as providing casino system maintenance services and consultation in over 10 countries across Asia. We also offer extensive technical repair capabilities which incorporate module and board level repairs, including BGA circuit replacements, refurbishment of power supply units, repairs of flat panel displays and refurbishment of ticket printers as well as note validators.