JCM Global: Putting customers first

As the JCM Global team looks back on 2021, our proudest achievements are what we have done for our customers, says Dave Kubajak, senior VP of sales, marketing and operations.

Our creative and dedicated global engineering team released innovations that further helped our customers enhance their guests’ experience, increase efficiencies, and boost security.

This year we celebrated the world’s first floor-wide deployment of our landmark FUZION systems technology at Hard Rock Hotel & Casino Sacramento at Fire Mountain and Nevada’s first floor-wide deployment at Resorts World Las Vegas.

After these wins, we were thrilled when FUZION received the 2021 Innovation Award from the G&L Gaming & Hospitality Annual Industry Awards, recognizing how, with FUZION, JCM again demonstrated original thinking in solving one or more business problems.

We were also excited to mark the public debut of our new ICB ASAP system at G2E. ICB ASAP brings robotic automation to the count room, enhances productivity, reduces human contact, boosts security, improves throughput, and increases reliability. It is the first and only automated secure asset processing solution available in the market, and we were honored when ICB ASAP was shortlisted in the Global Gaming Awards.

For 22 years, we have produced the AGEM/AGA Golf Classic as a fundraiser for the International Center for Responsible Gaming (ICRG). Thanks to the generous support of sponsors and players, the event was a huge success and raised $104,000.

Including this year’s total, the event has now raised more than $2.3 million for the ICRG and its important research into problem gambling.

Turning our eyes to 2022, we will be helping customers of all sizes with their technology roadmap. As a leader in the global gaming industry, we will double-down on our efforts to connect, listen, and partner with our customers, helping them to create a technology roadmap that will enhance the guest experience, increase efficiencies, and boost security today, tomorrow, and for years to come.

From all of us at JCM, best wishes for a successful 2022!