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All six Macau operators offering staff bonuses

In a series of announcements in recent days, all six Macau operators have now announced staff bonuses to most of their employees, generally equivalent to one month of extra pay.

Legislator accuses Macau regulators of colluding with operators on employment abuses

Macau legislator José Pereira Coutinho has called on the city’s Chief Executive to take action against what he described as “collusion” between casinos and those responsible for regulating the gambling sector, in order to stop employment abuses.

Macau Gaming Service Index improves in Q4, staff smile more

Macau's Gaming Service Index improved by 17 points to 130 in the fourth quarter of 2020, with the survey finding staff were smiling more, up 41 points. The survey is compiled by the Macau Gaming Research Association.

Operators urged to follow SJM in awarding bonuses

The Macau Civil Servants Association has urged Chief Executive Ho Iat Sent to encourage the other five gaming operators to follow SJM Holdings in providing a "reward" to employees early in the New Year. 

Tak Chun offers payments for voluntary staff exits

The Tak Chun Group said it has been offering "ex-gratia" payments to staff who voluntarily leave the company for a limited time. "We believe that this scheme offers our staff a viable option for planning ahead under the current market condition," it said.

Macau casino staff sees 5.5 percent fall in earnings

The average earnings of staff members in Macau casinos as of June had fallen 5.5 percent year-on-year to MOP23,200 (US$2,900), according to the Statistics...

Changing face of casino service

The role of casino employees, who play a central tenet in ensuring guest satisfaction, has had to pivot due to Covid-19 from that of being the perfect host to enforcing strict health and safety guidelines.

SunCity grants employees special leave during casino closure

Macau junket operator SunCity Group is granting its employees special paid leave during the 15-day closure of casinos in Macau, local media reports. SunCity CEO...

Macau gaming sector employment falls by 2,200 in 19Q3

The number of employees in the Gaming and Junket sector in Macau fell by 2,200 in the July to September quarter, down to 84,900,...

The Stars Group announces staff lay-offs

The Stars Group has announced it will be cutting staff at its Isle of Man office, citing operational difficulties that its Pokerstars brand has...
Life After Pogos

Life After POGOs – AGB Dossier

This Dossier results from the “Life After POGOs” editorial project by Asia Gaming Brief which culminated with a pop-up digital forum on 9th December to discuss potentials ramifications in the industry.

Australian market report: How to adapt to the new normal

Covid-19 forced the rapid and unexpected closure of venues across Australia, changing the operating environment with unprecedented speed and leaving managers scrambling to adapt...
life after pogos

Life After POGOs – AGB Pop-Up Forum

The Philippines and Asia’s online gaming industry is going through uncertain times, with the gaming regulator seeing more and more operators leaving the country for greener pastures.
AGB Webinar - Acquiring and Retaining iGaming Customers

Acquiring & Retaining iGaming Customers

In this AGB Webinar Series, we covered the newest strategies for iGaming player acquisition and retention.
AGB Webinar Attracting Players, Not Fraudsters

Attracting players, not fraudsters

With sports betting restarting we are now seeing traffic levels return to pre-COVID levels. The same is unfortunately true for fraudulent activities as operators tempt players, both new and existing, with lucrative bonuses and attractive game offerings.
asia gaming briefings Dec 20

Asia Gaming Briefings – Dec 2020 Edition

Over the years, many of the answers have been remarkably prescient in their forecasts for the near-term direction of Asia’s gaming industry. However, we can safely say that no one came anywhere close to guessing what 2020 may have had in store.
news, macau, gambling

Asia Gaming Briefings – Nov 2020 Edition

While nowhere in the world has escaped the economic fallout from the Covid-19 crisis, Macau has been hit harder than most, with forecasts for gross domestic product to shrink more than 50 percent this year.
asia gaming briefings OCT 20

Asia Gaming Briefings – Oct 2020 Edition

Before the Covid-19 crisis, tourism in the Greater Mekong Sub-Region was at a record high, on track to welcome 80 million visitors in 2019, generating some $90 billion in revenue.