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Fixing ailing Macau casinos: A few words of experience
Macau industry observers, gaming analysts, and even casino operators are now admitting that the decade-old party has run out of steam, if not over. The “build it and they will come” maxim and its attendant hubris that has characterized the Macau gaming industry since 2003 are now causing deep concern to operators and investors alike. To counter the downturn, the knee-jerk reaction has been to cut costs, directly affecting customer service. This could be a disastrous strategy. According to a recent Gartner study, 89 percent of the companies surveyed will be competing on the basis of customer experience in 2016, nearly a three-fold increase from five years ago.
No need for further spending cuts in Macau says official
Macau’s Secretary for Economy and Finance said the government is financially stable and sees no need to launch more measures to control expenditure.
In a...
Municipal jobs may get cut amid Tinian closure
Tinian’s Mayor called a meeting to notify municipal employees, whose positions are funded by casino gaming revenues, that their contracts may not be renewed...
Life After POGOs – AGB Pop-Up Forum
The Philippines and Asia’s online gaming industry is going through uncertain times, with the gaming regulator seeing more and more operators leaving the country for greener pastures.
Acquiring & Retaining iGaming Customers
In this AGB Webinar Series, we covered the newest strategies for iGaming player acquisition and retention.
Asia Gaming Briefings – April 2021 Edition
In this April edition of Asia Gaming Briefings we take the pulse of how the North Asia jurisdictions of Japan, Korea and the Russian Far East have fared.
Asia Gaming Briefings – Feb 2021 Edition
The world is bouncing back, or at least coming to grips with the fact that going forward not much will be the same as before. Commendably, this industry quickly understood the need to adapt to a new normal, and that the days of targeting the low hanging fruit of the VIP sector are gone.
Asia Gaming Briefings – Dec 2020 Edition
Over the years, many of the answers have been remarkably prescient in their forecasts for the near-term direction of Asia’s gaming industry. However, we can safely say that no one came anywhere close to guessing what 2020 may have had in store.