Asia’s casinos eye benefits of going cashless

Political hurdles have slowed Asia’s progress towards a cashless model for casino gaming, but wider social trends and potential benefits to anti-money laundering (AML) efforts and responsible gaming checks could persuade regulators to reconsider. At its most basic, a cashless casino is one which has removed coins and cash from the gaming floor; the ticket-in, ticket-out (TITO) slot machines that have been commonplace in Las Vegas and beyond since the 1990s is the most recognisable first step. But a modern interpretation of going cashless extends well beyond TITO, integrating the latest digital wallets and using technology to help meet Know Your Customer (KYC), AML and responsible gaming obligations. A number of casino operators across Asia have introduced new digital wallet options for customers over recent years. In 2017, Galaxy Entertainment Group became the first Macau operator to introduce WeChat Pay mobile transactions across its property portfolio. “GEG’s first-in-Macau partnership with ICBC (Macau) and...

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