Online gambling operators on average lose around 30 percent of their potential customers during the initial sign-up process as a result of inefficient KYC processes, according to customer journey experts.
Melco Resorts & Entertainment said it ha become the first integrated resort operator in Macau and the Philippines to achieve the international third-party responsible gaming accreditation RG Check across all of its integrated resorts.
The world is bouncing back, or at least coming to grips with the fact that going forward not much will be the same as before. Commendably, this industry quickly understood the need to adapt to a new normal, and that the days of targeting the low hanging fruit of the VIP sector are gone.
Over the years, many of the answers have been remarkably prescient in their forecasts for the near-term direction of Asia’s gaming industry. However, we can safely say that no one came anywhere close to guessing what 2020 may have had in store.