Tourism labor shortages key hurdle for Japan IR future

Japan will soon suffer from a shortage of local middle management staff in the tourism and hospitality sector if nothing is done over the next five years, said an expert at the Japan Gaming Congress on Thursday.

Currently, Japan enjoys one of the lowest unemployment rates in OECD countries, meaning that an influx of tourists in five years time could see Japan at the peril of a tourism labor shortage.

“Automation could be an option, but won’t be a solution to the problem,” said Tadayuki Hara, associate professor, University of Central Florida.

The biggest problem will be in finding experienced local middle management, he said.

If nothing is done, operators may be forced to hire out of Macau and Hong Kong and surrounding countries to fill demand, creating a leakage in the system. Such a problem has plagued Macau’s gaming industry in the past, and is still being addressed today.

Thus, education and training will become very important over the next five years, he said.

Wynn Resorts’ Chris Gordon in his presentation, welcomed the government’s initiatives to boost staff training in the hospitality industry and said the company would be willing to aggressively partner in such projects.

The company expects to have to employ between 11,000 to 16,700 employees in the country should it be awarded a license, depending on the location selected.

“There is a tight labor market, so we have to make sure we are very careful in our staff selection.”

Related Articles

Macau operators make CSR push amidst coronavirus crisis

As the Covid-19 crisis descended upon, first, China, then the world, the six Macau operators have not been idle in their CSR efforts, in spite of the mandated casino closures and reopenings under difficult economic conditions.

All six Macau operators offering staff bonuses

In a series of announcements in recent days, all six Macau operators have now announced staff bonuses to most of their employees, generally equivalent to one month of extra pay.

Wynn expands digital offering to services in Michigan

Wynn Resorts said it will begin offering online gambling through its WynnBet venture in Michigan later this month. The service is already available in Colorado and New Jersey and has secured access in Indiana, Iowa, Nevada, and Massachusetts

Wynn Macau announces one month salary annual bonus

Wynn Macau has announced an annual bonus equal to one month's gross salary will be paid to all eligible Wynn Macau and Wynn Palace team members, which represents 98.5 percent of its current workforce.

Wynn CEO Maddox, two other execs to take temporary pay cut

Wynn Resorts CEO Matt Maddox and three other senior executives have agreed to take a 20 percent cut to their base pay for the first three months of the year. From April 1st, normal pay will be restored.

Wynn Resorts eyes layoffs due to union hour rules

Wynn Resorts Ltd says it may be forced to layoff workers because the Culinary and Bartenders unions are requiring the company to return to union rules of scheduling a 40-hour week for employees. 

Wynn Resorts to continue various service agreements with Wynn Macau

Wynn Macau has extended framework agreements with three wholly-owned subsidiaries of its parent firm, Wynn Resorts, that will allow it to receive a range of services from these companies.

Wynn CEO sees “Roaring 20s”-style come back

Wynn Resorts CEO Matt Maddox has said the casino industry in Las Vegas could come back like in the Roaring 20's as people seek to have fun after surviving the pandemic, but warns that may take two years to happen.
vip gaming macau

Macau VIP sector losing further ground

There have been some positive reports this week, talking about optimism over Macau’s medium-term future, led by the premium mass and mass markets.

Wynn Resorts promotes digitization of Macau SMEs

Wynn Resorts hosted the 2020 Wynn Local SME Procurement Partnership Meeting and E-Commerce Forum this week in Macau, aiming to serve as a starting point for the digital transformation and upgrade of local small-and-medium-sized enterprises.