Nearly 100 Sands China team members attended the company’s annual advanced responsible gaming training programme, which is the only one in Macau offered in coordination with the University of Nevada, Las Vegas.
It is the sixth consecutive year that Sands China Ltd. has offered the advanced training, which supplements the company-wide responsible gaming training received by each of Sands China’s more than 28,000 team members.
A total of 99 team members received certificates issued by UNLV Friday, after attending one of two training sessions Sept. 20-21.
“It is very important to our company that team members are well-trained in all aspects of responsible gaming, so that the social impacts of problem gambling in Macao can be addressed and minimised,” said Sean McCreery, senior vice president of table games for Venetian Macau Limited. “Each year, we have been successful in having more team members join those who have learned practical ways to apply their responsible gaming skills and knowledge.”
Attendees, including gaming managers, security managers and human resources trainers, are educated on the behaviours of problem gamblers, how to provide appropriate information and assistance on responsible gaming, and the application procedures and particulars of the self-exclusion and third-party exclusion programmes. They also participate in role-playing scenarios, and learn more about the gaming counselling service provided by Sheng Kung Hui – supporting the government’s efforts to further promote the 24-hour counselling hotline.