The royal commission’s inquiry into Crown’s responsible gambling practices continued on Wednesday, this time hearing that a VIP gambler at Crown Resorts was able to play for 34 hours straight in 2019 before being forced to take a break.
Crown’s responsible gaming head Sonja Bauer said that staff would encourage carded players to take breaks every 12,15 and 17 hours, but there was no set processes in place to check uncarded players, instead relying on general observations.
“The system is set up to make it quite possible that someone could gamble for hours on end and not be approached by any staff,” said Adrian Finanzio, SC.
Bauer admitted that it was possible for this to happen given the casino’s size and staffing levels and the alert system.
Commissioner Ray Finkelstein however, said that one of Crown Melbourne’s responsible gaming advisors previously gave evidence that she would rarely stop a carded player when the 12 hour mark came up, and that she would only intervene if the gambling was clearly gaming irresponsibly.
QTech Games, a leading games distributor for Asia and all growth markets, has continued to build strong momentum in its pipeline, thanks to its latest agreement with rising star supplier, Lady Luck Games.
For this edition of our magazine, we focus on Southeast Asia, with a particular look at the Philippines. The country’s casino industry has been among the hardest hit in Asia, with the integrated resorts in Manila’s Entertainment City having remained mostly closed to the general public since the beginning of the crisis last year.
The world is bouncing back, or at least coming to grips with the fact that going forward not much will be the same as before. Commendably, this industry quickly understood the need to adapt to a new normal, and that the days of targeting the low hanging fruit of the VIP sector are gone.