Visitor satisfaction towards gaming services fell in 2017

Visitor satisfaction towards services and facilities in Macau showed a decline in 2017, according to information released by the DSEC on Friday.

The proportion of visitors who were satisfied with the services and facilities of hotels fell 4.2 percentage points to 85.9 percent, while those who expressed satisfaction with the services of travel agencies  (70.7 percent) and gaming facilities (73.9 percent) recorded double digit decreases of 14.6 and 10.3 percentage points respectively.

However, the proportion of visitors who commented that the points of tourist attractions were adequate (53.0 percent) went up by 8.2 percentage points.

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