Customer experience workshop highlights speed and security needs

At a lunch workshop hosted by global content delivery network (CDN) provider Limelight Networks in Manila on Tuesday, Jaheer Abbas highlighted the need for quality control in an increasingly rich media environment. The workshop was attended by a select number of local gaming operators.

The theme of the workshop was improving the customer experience in a digital gaming world. Abbas, regional director for SE Asia for Limelight Networks, pointed to a number of global trends: a migration of applications, IT services and data to the cloud; explosive growth in the consumption of media on mobile and increasing Android penetration; the consumption of 4K quality media across multiple platforms; and increased concern about security and data privacy among today’s operators.

Abbas noted that for companies distributing casino game mobile applications, live event streaming, and providers of live dealer games, high-speed multi-device delivery was essential and that a cloud-based CDN could provide accelerated websites and robust security.

He also suggested that the cost of a customer leaving due to site outages caused by distributed denial of service (DDOS) attacks could be as much as $40,000 per hour, and that as many as 45 percent of organizations are subjected to DDOS attacks. However, the fastest-growing and most successful attack campaigns in terms of number of breaches are web application (WAF) attacks. A WAF solution that sits behind the CDN and in front of the origin server provides effective monitoring, alerts and protection.

Workshop attendees were also privileged to hear from master licensor First Cagayan Leisure & Resorts Corporation president, Francis Hernando, on the current situation concerning the licensing of offshore gaming operators in the Philippines. Hernando said that, although regulator and operator PAGCOR had issued 35 POGO licenses, it was unclear whether these applied to BPOs as well as operators and sub-licensees, and how these different entities would be treated.

Hernando noted that PAGCOR has said it can review its licensing rules in six months and that the situation was still very fluid. He hoped that the two entities could cooperate in the future. In the meantime Cagayan Economic Zone is enhancing its infrastructure including refurbishing the airport runway and building housing, as well as housing its main data center there, operated by LR Data.

More news from this jurisdiction

PhilippinesThursday, Mar 23, 2017

The Court of Appeals has rejected an attempt to stop the historic Army and Navy Club in Manila from being converted to a hotel and casino, local media reports.

Macau, PhilippinesWednesday, Mar 22, 2017

Gaming suppliers, facing the challenge of changing audience demographics and new technology, need to move to “bigger and brighter” machines to lure clients into casinos, industry experts say.

PhilippinesWednesday, Mar 22, 2017

Philippines Gaming and Amusement Corp Chair Andrea Domingo said the regulator is planning to greatly expand its program to license offshore online gaming licenses now it is comfortable it is able to properly monitor and regulate activities.

PhilippinesFriday, Mar 17, 2017

Documents alleging the corruption of senior officials of the previous Philippine Amusement and Gaming Corporation (Pagcor) administration have been turned over to Justice Secretary Vitaliano Aguirre II.

Japan, PhilippinesMonday, Mar 13, 2017

Japan’s Universal Entertainment is disposing of treasury shares through an international offering and third-party allotment to raise funds for operations at its $2.4 billion Okada Manila resort in the Philippines.

PhilippinesMonday, Mar 13, 2017

The Philippine Court of Appeals has ordered Melco Crown Entertainment to abide by an accord to not hire the employees of rival Bloomberry Resorts and Hotels for a minimum of six months after their termination.

PhilippinesMonday, Mar 13, 2017

A lobby group has petitioned the Philippines’ Supreme Court seeking to stop the Phlippine Amusement and Gaming Corp. from issuing online licenses, arguing the permits violate the regulator’s charter and run counter to an executive order to crackdown on internet gambling.