Latest Intelligence is a premium content section developed for AGB members only featuring in-depth articles on relevant items of interest across the multiple Asia Pacific Gaming jurisdictions. AGB relies on an extensive network of regional advisors and contributors to ensure that the published content is real, topical and based on fact.

Terms of engagement?

With competition for customers in jurisdictions such as Macau intensifying, casino operators are realizing the vital role played by their employees in customer retention, but the strategies being used to foster employee engagement, such as higher salaries, are largely ineffective. So what should operators do to ensure that their staff stay with the company and project their enthusiasm to the client?


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